Organizations continue to widely adopt virtual teams as a primary way to structure work and the recent growth in utilization has outstripped theory and research on virtual teams. The explosive growth in virtual team use by organizations...
moreOrganizations continue to widely adopt virtual teams as a primary way to structure work and the recent growth in utilization has outstripped theory and research on virtual teams. The explosive growth in virtual team use by organizations and the inherent challenges of virtual teams highlight the need for theory and research to inform organizations in designing, struc-turing and managing virtual teams. Therefore, the purpose of this special issue is to (a) advance theory and research on virtual teams, (b) offer new directions for research on the topic, and (c) contribute to efforts to enhance the effectiveness of virtual teams in organizations. Toward this end, in this introduction we provide a brief overview of virtual teams and present an input-process-output framework to contextualize and organize the eight papers appearing in this special issue. Virtual teams are work arrangements where team members are geographically dispersed, have limited face-to-face contact, and work interdependently through the use of electronic communication media to achieve common goals. Virtual teams connect knowledge workers together over time and distance to combine effort and achieve common goals (Bell & Kozlowski, 2002). Over the past several decades, there has been an explosive growth in organizations' use of virtual teams to organize work and this trend is expected to only continue in the future. For example, a recent survey of 1372 business respondents from 80 countries found that 85% of the respondents worked on virtual teams and 48% reported that over half their virtual team members were members of other cultures (RW 3 CultureWizard, 2016). The growth is attributable to factors including globalization, distributed expertise, organizations' need for rapid product development and innovation, and improved networking and collaboration technologies that support e-collaboration (Ilgen, Hollenbeck, Johnson, & Jundt, 2005; Kozlowski & Bell, 2003; Mathieu, Maynard, Rapp, & Gilson, 2008). The use of virtual team structures holds great promise as virtual teams can do things collectively that collocated teams cannot. Some advantages of virtual teams include: the ability to assemble teams that maximize functional expertise by including professionals who are geographically dispersed, enabling continuous 24/7 productivity by using different time zones to their advantage, lowering costs by reducing travel, relocation and overhead, and sharing knowledge across geographic boundaries and organizational units and sites. In spite of the advantages of virtual teams, research has demonstrated that virtual teams present a number of challenges compared to co-located teams. Some disadvantages include communication and collaboration difficulties, low levels of media richness compared to co-located teams, potentially lower team engagement by team members, difficulties in creating trust and shared responsibility among team members, isolation, high levels of social distance between members, and challenges in monitoring and managing virtual teams.